On Thu, Aug 6, 2009 at 18:57, Cátia Kitahara<[email protected]> wrote: >> On Fri, Jul 31, 2009 at 00:40, C?tia >> Kitahara<[email protected]> wrote: >>> >>> Hi guys, >>> >>> I've got an other issue with our blog at br.wordpress.org. Lately I'm >>> receiving some complaint messages about blogs hosted at wordpress.com. >>> >>> I think this happens for four main reasons (apart from they ignoring our >>> warning): >>> 1. they can't find the wordpress.com Complaint page; >>> 2. if they do, they don't speak English. >>> 3. I think the only way to get to the Complaint page is through the Terms >>> of >>> Service page (I maybe wrong), which is also in English. >> >> If users have a problem, they look for the support page, where they >> can find a solution or contact support. There is a support link on >> every admin panel, on wordpress.com itself and on the admin bar, which >> is shown on every pageview of a logged-in user. > >> On WordPress.com we don't officially provide support in languages >> other than English. >> >>> 4. and the most important, they don't know the difference between >>> wordpress.com and wordpress.org. >> >> Unfortunately we can't do much about this. You can send them here: >> >> http://pt.forums.wordpress.com/topic/a-diferenca-entre-wordpresscom-e-wordpressorg?replies=1 >> >>> So I was wondering if you, guys at Automattic, could make the link to >>> your >>> Complaint page easier to be found (maybe on the footer, next to the TOS >>> link), and if you could translate both pages, Complaint and Terms of >>> Service, to Portuguese. Maybe this could help. >> >> When it happens in the future, feel free to direct them to >> WordPress.com support at http://support.wordpress.com/contact/ or >> [email protected]. As I said before, we can't guarantee we will >> provide support in Portuguese, but we will give our best. This is true >> for all other languages. > > Hi Nikolay, > > Thanks for your answer, but the thing is these complaints messages come from > non wordpress.com users. Usually it's people who, for some reason, has a > problem with somebody else who's got a blog at wordpress.com. They are not > looking for support, they want to complain and to report some kind of abuse. > That's why I suggested the link to the Complaints page on the footer of the > site, not the admin panel and also that they should be translated.
Again, I think they should look for support. Anyway, I will pass this case to our support people. They certainly know better the patterns of user complaints. About the translated page: it would imply support in Portuguese, so we'd better not lie the users :-) Are the request really that many? N. _______________________________________________ wp-polyglots mailing list [email protected] http://lists.automattic.com/mailman/listinfo/wp-polyglots
