> I've been reading the Target thread and keep wondering about the many
> references to the "cost of accessibility" with a focus on supplying alt
> attributes.

I've often had the cost argument from people who really don't
understand accessibility; or from people who have already built
something and just don't feel like retrofitting accessibility
features.

To look at it another way, as you've observed it's really very easy to
build a system with accesible features. But it's rarely so easy to
retrofit after build. So you get resistance; and people play whatever
card they can. In business, few arguments are accepted as readily as
"it'll cost money".

> If Target doesn't "get" how their methods are costing them sales, negatively
> impacting their brand, and increasing their web support costs; then should
> they be legislated into more profitable methods?

IMHO legislation shouldn't really be worried whether Target can turn a
profit; but your argument might be a good way to win them over to
accessibility. Building an accessible site often means it's also much
easier to also build in efficient code, good SEO practice and so
forth. There are plenty of good business reasons to do it and they
probably make better arguments than the moral highground (which
frankly doesn't work).

I think legislation should force companies to do the Right Thing, in
this case make an accessible website. Because it can have a cost,
companies have to be forced. As people have said, the automotive
industry is forced to meet emissions standards because it's in the
planet's best interests; but companies won't do it without being
forced.

I believe web accessibility is in society's best interests. Companies
should be forced to do it, just as they are forced (at least in .au)
to provide physical accessibilty for their buildings.

IMHO.

cheers,
Ben

-- 
--- <http://weblog.200ok.com.au/>
--- The future has arrived; it's just not
--- evenly distributed. - William Gibson


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