Hi Marvin,
As far as I know there are no different versions for 32 and 64 bit, this must
have something to do with your own computer. Adobe has a first line and second
line helpdesk, they should be able to assist you with this.
Bye,
Frances
www.waalweb.nl
www.smartscripts.nl
Zelfstudiehandboek Websites Ontwikkelen met HTML, CSS en Dreamweaver
WaalWeb | Halfweg, Noord-Holland | KvK 34350833
Op 9 dec. 2011, om 07:01 heeft Marvin Hunkin het volgende geschreven:
> installing adobe cs 5.5
> Hi.
> well purchased adobe student 5.5 cs 5.5 web premium.
> now when i try to install.
> i get the error.
> did purchase a 32 bit version.
> but thinks i have a 64 bit program.
> so, how to get this to work.
> have got my serial number and my adobe online account.
> any one installed adobe from dvd.
> this is frustrating.
> as i am in australia, did contact adobe, but they could not resolve my
> problem.
> and now it could be a few days, before adobe can help.
> any ideas.
> Marvin.
> ps: will paste the errors below
>
> Installation Status
> Your installation encountered errors.
> WELCOME
> SERIAL NUMBER
> ADOBE ID
> Please try restarting your system and installing again.
> OPTIONS
> Exit Code: 7
>
> -------------------------------------- Summary
> --------------------------------------
>
> - 1 fatal error(s), 10 error(s), 3 warning(s)
>
> WARNING: DW024: The payload: Adobe Photoshop CS5.1 Core
> {08EF22BC-43B2-4B4E-BA12-52B18F418F38} requires a UI parent with following
> specification:
>
> Family: Photoshop
>
> ProductName: Adobe Photoshop CS5.1 Core_x64
>
> This parent relationship is not satisfied, because this payload is not
> present in this session.
>
> WARNING: DW025: The payload with AdobeCode:
> {D8CCCF4C-C227-427C-B4BE-736657D2AB7E} has recommended dependency on:
>
> Family: Adobe Web Suite CS5.5
>
> ProductName: Adobe Media Encoder CS5.5 X64
>
> MinVersion: 0.0.0.0
>
> This dependency is not satisfied, because this payload is x64 and is not
> supported on this machine.
>
> Removing this payload from the dependency list.
>
> ERROR: DW025: The payload with AdobeCode:
> {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
>
> Family: CoreTech
>
> ProductName: Adobe Player for Embedding x64 3.1
>
> MinVersion: 0.0.0.0
>
> This dependency is not satisfied, because this payload is x64 and is not
> supported on this machine.
>
> Removing this dependency from list. Product may function improperly.
>
> ERROR: DW025: The payload with AdobeCode:
> {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
>
> Family: Shared Technology
>
> ProductName: Photoshop Camera Raw (64 bit)
>
> MinVersion: 0.0.0.0
>
> This dependency is not satisfied, because this payload is x64 and is not
> supported on this machine.
>
> Removing this dependency from list. Product may function improperly.
>
> ERROR: DW025: The payload with AdobeCode:
> {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
>
> Family: CoreTech
>
> ProductName: AdobeCMaps x64 CS5
>
> MinVersion: 0.0.0.0
>
> This dependency is not satisfied, because this payload is x64 and is not
> supported on this machine.
>
> Removing this dependency from list. Product may function improperly.
>
> ERROR: DW025: The payload with AdobeCode:
> {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
>
> Family: CoreTech
>
> ProductName: Adobe Linguistics CS5 x64
>
> MinVersion: 0.0.0.0
>
> This dependency is not satisfied, because this payload is x64 and is not
> supported on this machine.
>
> Removing this dependency from list. Product may function improperly.
>
> ERROR: DW025: The payload with AdobeCode:
> {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
>
> Family: CoreTech
>
> ProductName: AdobePDFL x64 CS5
>
> MinVersion: 0.0.0.0
>
> This dependency is not satisfied, because this payload is x64 and is not
> supported on this machine.
>
> Removing this dependency from list. Product may function improperly.
>
> ERROR: DW025: The payload with AdobeCode:
> {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
>
> Family: CoreTech
>
> ProductName: AdobeTypeSupport x64 CS5
>
> MinVersion: 0.0.0.0
>
> This dependency is not satisfied, because this payload is x64 and is not
> supported on this machine.
>
> Removing this dependency from list. Product may function improperly.
>
> ERROR: DW025: The payload with AdobeCode:
> {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has required dependency on:
>
> Family: CoreTech
>
> ProductName: Adobe WinSoft Linguistics Plugin CS5 x64
>
> MinVersion: 0.0.0.0
>
> This dependency is not satisfied, because this payload is x64 and is not
> supported on this machine.
>
> Removing this dependency from list. Product may function improperly.
>
> WARNING: DW025: The payload with AdobeCode:
> {D97AF04B-B70A-4862-BC25-31E6D9C4A529} has recommended dependency on:
>
> Family: Adobe Web Suite CS5.5
>
> ProductName: Adobe Media Encoder CS5.5 X64
>
> MinVersion: 0.0.0.0
>
> This dependency is not satisfied, because this payload is x64 and is not
> supported on this machine.
>
> Removing this payload from the dependency list.
>
> ERROR: DW020: Found payload conflicts and errors:
>
> ERROR: DW020: - Adobe Flash CS5.5 depends on Adobe Flash Player 10 ActiveX
> to be installed.
>
> ERROR: DW020: - Adobe Flash CS5.5 depends on Adobe Flash Player 10 Plugin to
> be installed.
>
> FATAL: DW020: Conflicts were found in the selected payloads. Halting
> installation.
>
> -------------------------------------------------------------------------------------
>
>
> INSTALL
> FINISH
> Contact Customer Support for further assistance.
> DONE
>
>
>
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