Hi Marvin,

Two years ago I was using the subscription service for the CS
packages, and it all went terribly wonky. So I rang the help line -
hopeless - used the supplied assistance email address - also hopeless
- and then read with amusement that Adobe were in the process of
improving their customer service. I would hope by now they managed to
do that! But at the time I got results via the Get Satisfaction site.
Here's the Adobe link;

http://getsatisfaction.com/adobe/topics

Shortly after posting I got answers and problem solved. Not the same
issue you've encountered, but Get Satisfaction works as a public forum
and another user may have an answer for you.

Good luck Marv!

Cheers,
John Unsworth

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