What I meant was not for the customer to check his mail but for you to try and 
login through his dashboard. I dont like AOL but it wouldnt be the redirect to 
them thats causing it? I have been building sites for 10 years plus now and as 
Ive said it happens often and like all "simple" snags its a nightmare. Its 
important you use elimination though Bob. If you setup a hotmail in 5 mins, 
change the redirect to that, and if the mail arrives its AOL/Customer side. If 
it doesnt, its email client side which support will have to sort. 99% of the 
time its on the domain/email client side so I would do that Bob and then at 
least you clearly distance yourself from the cause if it comes down to 
complaints about your work. Only a week or so ago I built a co.uk for a young 
lady, tested the mail and she wasnt receiving any? Did all the usual but no 
joy. I then asked her if I may have her password into her hotmail box to check 
hotmail and she could change the password after (I realise not everyone would 
allow this) Do you know what the problem was? The redirect email she gave me 
was wrong! It only takes someone to send you their email address and put a dash 
instead of an underscore, or spell or omit a letter and thats the answer! I 
often (very often) have customers sending emails that dont work. You or I may 
send a proper hyperlink, but customers write them out and so many people get 
theri own email address wrong. Its worth a check if your tearing your hair out.
Dan

  ----- Original Message ----- 
  From: coder 
  To: wsg@webstandardsgroup.org 
  Sent: Friday, June 15, 2012 12:00 PM
  Subject: Re: [WSG] AOL mail problems?


  Thanks,  Dan,for your comprehensive answer! I have tried everything you 
mention and I can't see anything wrong - it's driving me potty! I've done this 
several+ times over the years and not had a problem .  I was beginning to 
wonder about AOL not allowing domains not owned by them to be redirected . . .  
 or something. 

  I  have not been able to check that mail sent to the domain address can be 
accessed in the mail box even if not redirected, as the customer simply doesn't 
understand what to do and wouldn't do even if I gave him full complete 
instructions!

  Thanks again.

  Bob

    ----- Original Message ----- 
    From: Danny Vose 
    To: wsg@webstandardsgroup.org 
    Sent: Friday, June 15, 2012 11:29 AM
    Subject: Re: [WSG] AOL mail problems?


    Hi Bob

    I have had this problem several times over the years with customers wishing 
to have their mail redirected. The first things to check are the obvious ones 
(not a sop on your ability but computers make us brain dead at times!) Does his 
account with the hosting company have any restrictions on the amount of POP3 
redirects as many do? Or two with the same address such as admin@ and 
admin@-redirect? Most host providers use third party email clients and for some 
unknown reason I have at times simply deleted all the mail accounts on the 
domain, then refreshed and redone and they have worked? Have you actually 
tested that mail sent to the domain address can be accessed in the mail box 
even if not redirected? Finally, it's extremely easy to make a minor miss-spell 
when doing web work. A water test I always use with these problems is to 
quickly setup a temp Hotmail or yahoo address and redirect there and see if it 
arrives. If it does than the problem is with his AOL mail account. If not, its 
domain side. If you have checked all these Bob then you can't do anymore and 
it's up to the domain support to sort out as you don't have backend access.

    Dan



     

      ----- Original Message ----- 
      From: coder 
      To: wsg@webstandardsgroup.org 
      Sent: Friday, June 15, 2012 9:49 AM
      Subject: [WSG] AOL mail problems?


      Has anyone encountered problems with AOL mail such as this:

      A friend of mine has a website for his business and he has a domain. I 
set it for him so that  his domain mail redirects to joeblo...@aol.com (he 
doesn't want his mail published here, so I made that name up :-)   However, he 
informs me that mail does not arrive from his domain address, but it does from 
his ail mail.

      Am I missing something?

      Thanks,

      Bob


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