Hello Dave: Great idea. What we are doing in Detroit is to identify those "characteristics" or pattern of "characteristics" among those folks who default so that we can then begin to develop a profile that we will review quarterly as part of our quality indicator process (CQI). We will also compare this data against the loan eligibility criteria and review that also.
Michelle Rowser Ways to Work Detroit > -----Original Message----- > From: Dave Washburn [SMTP:[EMAIL PROTECTED] > Sent: Tuesday, February 03, 2004 5:15 PM > To: [EMAIL PROTECTED] > Subject: [WTW] delinquency: proactive measures > > Dear colleagues, > > I'd like to develop procedures to correct defaults/delinquencies before > they > get to our maximum tolerance of 15%. I'm thinking some kind of corrective > actions- beyond regular collections -should be scheduled if the default > rate > gets up to and beyond 11%. > > My current ideas: > * Perform analysis of defaulted customers to ID "red flags" that may not > have been noticed during loan review. > * Meet with loan review committee for decision on corrective action to be > taken. > * Schedule time (1-4 weeks) to freeze new loan activity (no new loans, no > interviews) to concentrate on corrective action and collections. > > What do you do that has proven to be successful? > > Please add to or comment on my brainstormed bullets, above. > > Thanks, > > Dave Washburn > Consuelo Foundation > Honolulu
