Dave, I sometimes take delinquent loans back to my Loan Committee to analyze to see if there was anything we missed. We have never actually identified anything, but it still seems like a worthwhile effort.
I'd be a little concerned about freezing activity because one of the things that seems important to the success of the program is the cycle of referrals, applications, Money Management class, Loan Committee, and closing loans. Sometimes the cycle gets interrupted, but if you interrupt it on purpose you risk losing your momentum. Also, the word of mouth factor spreads both ways. If a few people hear you aren't taking applications, they spread the word to the people who are potential candidates. Chris R. ----- Original Message ----- From: "Dave Washburn" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Tuesday, February 03, 2004 4:14 PM Subject: [WTW] delinquency: proactive measures > Dear colleagues, > > I'd like to develop procedures to correct defaults/delinquencies before they > get to our maximum tolerance of 15%. I'm thinking some kind of corrective > actions- beyond regular collections -should be scheduled if the default rate > gets up to and beyond 11%. > > My current ideas: > * Perform analysis of defaulted customers to ID "red flags" that may not > have been noticed during loan review. > * Meet with loan review committee for decision on corrective action to be > taken. > * Schedule time (1-4 weeks) to freeze new loan activity (no new loans, no > interviews) to concentrate on corrective action and collections. > > What do you do that has proven to be successful? > > Please add to or comment on my brainstormed bullets, above. > > Thanks, > > Dave Washburn > Consuelo Foundation > Honolulu >
