Hussein, Thanks for the reply. The helper app that we are using isn't the problem. We eliminated that as the possible source of the problem by performing various tests.
We aren't given the option to open the file with an app or save the file. We think it might be something in the way it is being sent to the browser, since opening up a .docx file through the browser in an email client (gmail) works as expected. Do you have any other ideas why this isn't working for us when we get the expected results when opening up an MS Word generated .docx file through the browser on other sites? Any help you can give would be much appreciated. Thanks, Zakiya QA Manager On 8/18/12 2:00 AM, "Hussein Shafie" <[email protected]> wrote: >On 08/17/2012 09:05 PM, Zakiya Vallier wrote: >> We are hoping for some help with viewing .docx on iPad. Currently, when >> we try to view an xmlmind generated .docx output on the iPad, we get a >> blank screen and the browser nor the app (olive office) can open up the >> .docx. No option is given to save the file. The behavior is the same in >> both safari and chrome. >> >> We are able to open other .docx files that are created through word. The >> xmlmind generated .docx works as expected on the PC in all browsers. >> >> We are setting the content-type header as >> >>"application/vnd.openxmlformats-officedocument.wordprocessingml.document" >>. > >Your problem is unrelated to the browser you use. No browser can open >.docx files. The browser just invokes the helper application which can >open such files. Your problem is related to the helper application you >use (olive office). > > > >> >> Can you provide any insight into why this might be happening? >> > >Sorry but our product targets MS-Word for the .rtf, .wml and .docx >outputs and OpenOffice/LibreOffice for the .odt output. This is clearly >stated on the very first page of our web site: >http://www.xmlmind.com/foconverter/ > >We have found that software other than MS-Word which claim to support >the .docx format, that is, the ECMA-376 standard, often rely on MS-Word >specific implementation of the standard (e.g. in terms of file layout >within the .docx file) and at best, end up displaying something poorly >formatted. Therefore we have no incentive to attempt supporting any >application other than MS-Word. > This message is for the intended recipient only and may contain confidential, proprietary, or otherwise private information. If you have received this message in error, please notify the sender immediately and delete the original. Any other use or distribution of this information is prohibited. -- XMLmind FO Converter Support List [email protected] http://www.xmlmind.com/mailman/listinfo/xfc-support
