On Thu, 2003-01-09 at 19:21, Dr Andrew C Aitchison wrote: > On 9 Jan 2003, Torgeir Veimo wrote: > > > On Thu, 2003-01-09 at 17:26, Jeff Epler wrote: > > > XFree86 is the new all purpose list.I've really enjoyed lurking on this list and >hearing about the development > > > of render and related libraries. > > > > > > With the move to consolidated lists, I won't be able to do so anymore -- > > > there's just too much irrelevant stuff for me to read. > > > > I strongly agree. There should at least be a separation of user and > > developer lists. > > I'd be in favour of a public developer list and a user list, > so that I didn't get the irrelevant stuff, except that then > who would to answer the user questions ? > Of course we have the same problem with a combined list. > > The problem is that we are trying to use an email list to run a > support desk for a complex program widely used by inexperienced > people. > > Overload to the power of three ? > > Most support desks allocate each call to one "engineer" who answers it; > you don't get every engineer answering every call, > but our "engineers" are unknown citizens of the net, > I'd like to hear suggestions of ways to allocate each question to a > particular engineer, so that we don't all have to read every question ? > > (There is a developer list, which is invitation only, so a part of the > developer bandwidth is protected, so we wont grind to a complete halt.)
I can understand that a closed list is needed to discuss hardware drivers with info being available under NDA, but letting people pay the price of lending support to newbies in order to have a place to discuss xfree86 related development issues is a bit drastic. -- Torgeir Veimo <[EMAIL PROTECTED]> _______________________________________________ XFree86 mailing list [EMAIL PROTECTED] http://XFree86.Org/mailman/listinfo/xfree86
