Maybe the problem is how McAfee proxy handles the transfer with xMail, it might be very slow for some reason.
Someone should look into how well McAfee and xMail talk to each other..... hmmmm.... who could we ask to do that, Davide?? ;) Bill >---------- >From: Javier Navarro[SMTP:[EMAIL PROTECTED] >Sent: Thursday, December 16, 2004 8:14 AM >To: [EMAIL PROTECTED] >Subject: [xmail] Outlook error 0x800CCC0F > > > Hello > > First of all, thanks for the answers but I think it's a little more= > complicated than it seems. > > About antivirus filter in server, I know it doesn't affect POP sessions.= > I told that I use it just to give a complete description of my system. > > In my tests, I used Outlook and Calypso with Nod32 active. Outlook failed= > while Calypso downloaded the e-mail. But I suppose Nod32 is better= > integrated with Outlook than Calypso (that is an old e-mail client). > > My client uses McAfee ASAP but he hasn't problems if the same e-mail is= > downloaded from other server. In fact, he had to tell the sender to send= > the e-mail to other acount in other server to be able to download it. > > So the problem is very strange: > > 1.- Outlook + McAfee ASAP can't download an e-mail from XMail but it can= > from other server. > 2.- Outlook + Nod32 can't download the e-mail from XMail but Calypso += > Nod32 can. > > (1) Is very dificult to explain as an Outlook + Antivirus problem . And I= > think I can't tell my client to use other e-mail software because he will= > tell me he hasn't this problems with other servers :-( > > Any suggestions? > > Thanks all :-) > > Javier > >*************** Mensaje original *************** > >El d=EDa 16/12/2004 a las 15:21 CLEMENT Francis escribi=F3: > >>Hello Javier >> >> >>IMOO this is not directly a outlook problem >> >>I have regulary the same problem with some of my customers for large =3D >>emails >>and with anti-virus software scanning incoming mail with outlook on =3D >>they >>computer. The problem appears more quickly with low connexions (rtc =3D >>....) or >>slow client computers >> >>Does the client pc have a anti-virus ? >>And is the av software act as a 'proxy' for the pop3 (and/or smtp) =3D >>localy >>(like norton av, don't know yet for trend, mcfee, ... but many use this >>method to filter incoming and outcoming mails) ? >>As many of these av scan incoming mail using a local 'proxy' server, =3D >>from >>the xmail server point of view the real client IS the av software, not >>directly outlook, and for outlook the server IS the local AV, not the =3D >>xmail >>server ... >>and with large attachments, for some unknow reasons (internal to the av= > =3D >>?), >>the av does not regulary send data to outlook (or to the server ? or =3D >>both ?) >>.... and finally outlook (and/or the server) thinks there is a problem =3D >>.... >> >>Last norton av seems to have a option to help (don't remember label of =3D >>this >>option but search in mail options, a sort of 'keep alive') >> >>Don't really know if the problem is with all av with outlook, or some =3D >>av >>with outlook, or some av with any mua ... >> >>Finally try update your av to last version (engine and software, not =3D >>only >>virus databases !!!) >> >>Francis >> >> >>> -----Message d'origine----- >>> De : Javier Navarro [mailto:[EMAIL PROTECTED] >>> Envoy=3DE9 : jeudi 16 d=3DE9cembre 2004 14:00 >>> =3DC0 : [EMAIL PROTECTED] >>> Objet : [xmail] Outlook error 0x800CCC0F >>>=3D20 >>>=3D20 >>> Hi, >>> We are having some problems with XMail + Outlook + Big e-mails. >>>=3D20 >>> When they try to download e-mails with big attachments (4=3D20 >>> MB or so) Outlook returns this error:=3D20 >>>=3D20 >>> "Your server has unexpectedly terminated the connection.=3D20 >>> Possible causes for this include server problems, network=3D20 >>> problems, or a long period of inactivity. Account. <account=3D20 >>> name>, Server: <server name>, Protocol: POP3, Port: 110,=3D20 >>> Secure(SSL): N0, Error Number: 0x800ccc0f" >>>=3D20 >>> I have tested the same account and e-mail with Outlook and=3D20 >>> Calypso e-mail clients. Same configuration. I have set=3D20 >>> "Server timeout" to 5 minutes in outlook. Calypso downloads=3D20 >>> the e-mail (slowlier than usual). Outlook fails. >>>=3D20 >>> I have XMail 1.20 on W2K + Jason J Ellingson AV Filter +=3D20 >>> F-Prot for DOS. >>>=3D20 >>> Any ideas? >>>=3D20 >>> Best regards, >>>=3D20 >>> Javier Navarro >>>=3D20 >>>=3D20 >>> - >>> To unsubscribe from this list: send the line "unsubscribe xmail" in >>> the body of a message to [EMAIL PROTECTED] >>> For general help: send the line "help" in the body of a message to >>> [EMAIL PROTECTED] >>>=3D20 >>- >>To unsubscribe from this list: send the line "unsubscribe xmail" in >>the body of a message to [EMAIL PROTECTED] >>For general help: send the line "help" in the body of a message to >>[EMAIL PROTECTED] > > >*********** Fin del mensaje original *********** > >- >To unsubscribe from this list: send the line "unsubscribe xmail" in >the body of a message to [EMAIL PROTECTED] >For general help: send the line "help" in the body of a message to >[EMAIL PROTECTED] > > - To unsubscribe from this list: send the line "unsubscribe xmail" in the body of a message to [EMAIL PROTECTED] For general help: send the line "help" in the body of a message to [EMAIL PROTECTED]
