Hello Helio, Tuesday, November 7, 2006, 2:16:46 PM, you wrote:
> Em Segunda 06 Novembro 2006 20:12, Davide Libenzi escreveu: >> Then *every* message of a given user would be fed back to the mailing >> list. Not good. >> Just use the mailing list reply-to and ask the support dudes to do a >> reply-to-all when answering. > Why *not good* if replying to the mailing list would be the same? > How I said, support people can forget to reply to the mailing list and > customers aren't members of that mailing list, so we're back to the main > question: how to force XMail make a copy of messages being relayed by an > user? Not good, because "PRIVATE" mail from those users will also go back to the mailing list. This is not a functionality of any mail server, and no MTA will, or for that matter, should, ever do that, as it constitutes interception of email. You need to look at alternatives, like using a proper ticketing system for these type of things, which keeps record of activities and is auditable. Anybody looking at a ticket, will immediately see any previous activity and/or correspondence. It also understands the concept of "owners" to enable processes to be managed properly. You are expecting an MTA to do what a ticketing system is supposed to do, and what you cannot get into your users to do automatically. If you need a ticketing system, have a look at the RT system, which is free. URL is: http://bestpractical.com/rt. -- Best regards, Jorn mailto:[EMAIL PROTECTED] - To unsubscribe from this list: send the line "unsubscribe xmail" in the body of a message to [EMAIL PROTECTED] For general help: send the line "help" in the body of a message to [EMAIL PROTECTED]
