>-----Message d'origine----- >De : [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] la part de Helio Cavichiolo Jr >Envoyé : lundi 6 novembre 2006 22:53 >À : [email protected] >Objet : [xmail] Re: Copying messages > > > >Em Segunda 06 Novembro 2006 18:08, Davide Libenzi escreveu: >> Ask CIA. This outta be documented somewhere in the Patriot Act ;) >> Seriously, a mailproc.tab with a redirect+mailbox should >work just fine. > >Well, can I have a copy of relayed messages from a certain >XMail user with >this? >I have a maillist called [EMAIL PROTECTED] All members are supposed >to be of >support staff who can answer support messages. >Unfortunatelly support staff often forget to copy their >answers back to >[EMAIL PROTECTED], so everyone can see his/her answer, preventing >double answers to >customers. >I was not planning to spy my secretary messages... at least it >wasn't in my >mind some minutes ago... :-) >-
If the 'support' response is made with '[EMAIL PROTECTED]' as the sender, you can create a filter that will catch up the [EMAIL PROTECTED] response mail then, after testing that '[EMAIL PROTECTED]' is not a destination (to avoid double post), will rewrite the mail and localy send it to xmail. Note that doing this, ANY mail send by [EMAIL PROTECTED] will go back to [EMAIL PROTECTED] . In case responses are not allways from [EMAIL PROTECTED], you will need to keep track of mails originaly send to [EMAIL PROTECTED] to filter any outgoing mails that correspond to the original mail (subject check, or special flag set by responder, ...) then do the same job as above. Complicated task as responder need not touch the subject or must add the 'special flag' (and it's really easy to omit to add the 'flag' as omit to clic on 'reply to all' or to not touch the subject ...) Note that some MUA have the possibility to automaticaly add a Cc or Bcc on any send mail (or some mails depending on folder or rules) Or with servers like Exchange or Notes (or some other ?), you can create 'recipient folders' with special macros/scripts on any message posted (so for example, on any response to a mail in the folder the system launch a script that can add/change the response) Same can also be done with xmail and filters (think about cmdalias). (For example, the cmdalias script could in fact write the mail in a database for a 'customer support web application', then supporters not directly use they mua but the app to reply, and the app software place the anwser in the database + send the mail to the original sender) Francis - To unsubscribe from this list: send the line "unsubscribe xmail" in the body of a message to [EMAIL PROTECTED] For general help: send the line "help" in the body of a message to [EMAIL PROTECTED]
