Hi again Davide,

> 
> 1.23?!?
> I wasn't even born when 1.23 came out! :)

:-) Yes, yes, we should upgrade to the latest version when available.
I know. 


> > People for this specific box started complaining that they send mail
> > from their MUAs but never receive anything or their intended
> > receipients.
> > 
> > That was the absolute truth. I've had a quick hunt on the logs and
> > found nothing.
> 
> Do you know what/how to look for?  When XMail gets a message from the MUA, 

No , I don't know what to look for . That's the nacked truth.

> an SMTP log entry is generated, with a unique message ID.  When XMail 
> delivers the message to a remote MTA, you find an entry in the SMAIL log, 
> with the same message ID.

But _this_ I know :-)

> When the message leaves the XMail domain, it is up to the remote MTA to 
> notify XMail if something goes wrong.
> Without a customer telling you a specific date and a recipient of a 
> "missing" email, you can dig inside the logs, you will not be able to 
> assert anything by simply "looking" at the logs.

I _did_ check the system though, but sending a couple of e-mail message
back and forth from web-based mail addresses (like this one). Nothing
came through and I noticed that whatever I tried to send from the 
problematic domain didn't get out of the LAN.

> 
> 
> 
> - Davide
> 
> 
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s.

                                          
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