Though CRM is a good concept,it's failure is not because of the concept.It had got a failure because of the hype in the market.Especially with failure of B2B. In One way or the other way , The EAI market is picking up in the industry.Soon CRM also picks up.
With thanks & regards, Sitaram --- David Frenkel <[EMAIL PROTECTED]> wrote: > Another issue is that very expensive packages like > CRM are often sold at > the CXX level where they are often not aware of the > day to day > operations of an organization and request no input > when selecting a CRM > package. Also going from paper or a little Access > data base is a leap to > a major CRM package. > > Regards, > > David Frenkel > Business Development > GEFEG USA > Global Leader in Ecommerce Tools > www.gefeg.com > 425-260-5030 > > -----Original Message----- > From: David RR Webber - XMLGlobal > [mailto:[EMAIL PROTECTED]] > Sent: Monday, September 30, 2002 9:12 AM > To: XMLEDI Group > Subject: [article] Instead of CRM, Why Not Just Ask > Them? > > Huge lesson here IMHO - technology is not a salve > for > poor business practices. > > And eBusiness implementations must always go to > the business / people rational first - technology > second. > > DW. > > Message text written by PC Magazine TrendWatch > > > Instead of CRM, Why Not Just Ask Them? > > According to research firms such as Butler Group, > Gartner, > and Meta Group, Customer Relationship Management > (CRM) > applications have failed at a rate of 55 to 70 > percent in > the eyes of business managers who use the products. > Jill > Dyche, a partner with Baseline Consulting Group-a > firm that > specializes in CRM and data warehousing-and the > author of > The CRM Handbook (Addison-Wesley, 2001), takes a > slightly > more sanguine view of the market, but she too has > witnessed > extremely high CRM failure rates. "We're seeing a > lot of > missteps and failures and mistakes and general > bloodbaths > going on in CRM," she says. In Dyche's view, many of > these > failures are the fault not of the CRM packages > themselves > but of the companies that implement them. > > Find out more here: > http://eletters1.ziffdavis.com/cgi-bin10/flo?y=eSGr0Dwu4u0Evb0qzQ0An > < > > > > > --- > You are currently subscribed to xmledi-group as: > [EMAIL PROTECTED] > To unsubscribe send a blank email to > [EMAIL PROTECTED] > > > > > --- > You are currently subscribed to xmledi-group as: > [EMAIL PROTECTED] > To unsubscribe send a blank email to [EMAIL PROTECTED] __________________________________________________ Do You Yahoo!? Everything you'll ever need on one web page from News and Sport to Email and Music Charts http://uk.my.yahoo.com --- You are currently subscribed to xmledi-group as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED]
