My customize.xxe file contains 

  <binding>
    <keyPressed code="ESCAPE" />
    <charTyped char="C" />
    <command name="insertCharByName" />
  </binding>

When I use the insertCharByName dialog to insert the
entity "&ldquo;", the entity "&rdquor" gets inserted
instead. This only becomes evident when I examine the
text file; Inserting other entities seems to work
properly. This problem seems to result because &ldquo;
and &rdquor; refer to the same Unicode character
U+201C.

If the option "Save characters outside encoding as
entity references" is checked, then using the
Characters tab to enter U+201C will also cause the
entity &rdquor to be input.


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