Marc Portier wrote: > > of course sending the odd mail about 'hey we offer commercial xxe > support services' could be considered as spam as well :-)
My email contained the following sentence: ``Note that answering questions related to programming XXE in Java or in a scripting language will not be answered in this mailing list because this is a service reserved to our customers.'' This sentence was just intended to be a reminder of what services are not available to Standard Edition users. > > Well, having access to the ultimate documentation and being able to > > support themselves are also good things for the customers. > > > > sure, but that only limits your knowledge about their problems > (you should be interested in those! those itches are making your > product better) > > I argue that the lack of insentive to contribute back (support > others) for knowledgeable users could be relieved somewhat if (1) > the list would be more two-way/community driven (although setting > off moderation would be only one help to that goal), and (2) the > code would be available as snapshots of the CVS (so one could > send in a patch where everyone can benefit from as soon as it is > applied) > > the main insentive would be in terms of market 'visibility' > (showing off the gained in-depth knowledge or mentioning the > accomplished integration projects) XMLmind = Pixware, a small company which is now 10 years old. What you suggest is totally alien for us. It is a totally different culture. We simply don't know how to work efficiently with a community of contributors. A long time ago, Eric S. Raymond wrote "The Cathedral and the Bazaar" essay (http://www.catb.org/~esr/writings/cathedral-bazaar/). Using the terminology of this paper, the development style used at XMLmind is clearly "The Cathedral".
