Was no intended that way. Thx for you efforts in helping us out. -marc= Hussein Shafie wrote: > Marc Portier wrote: > >>of course sending the odd mail about 'hey we offer commercial xxe >>support services' could be considered as spam as well :-) > > > My email contained the following sentence: > > ``Note that answering questions related to programming XXE in Java or in > a scripting language will not be answered in this mailing list because > this is a service reserved to our customers.'' > > This sentence was just intended to be a reminder of what services are > not available to Standard Edition users. > > > > >>>Well, having access to the ultimate documentation and being able to >>>support themselves are also good things for the customers. >>> >> >>sure, but that only limits your knowledge about their problems >>(you should be interested in those! those itches are making your >>product better) >> >>I argue that the lack of insentive to contribute back (support >>others) for knowledgeable users could be relieved somewhat if (1) >>the list would be more two-way/community driven (although setting >>off moderation would be only one help to that goal), and (2) the >>code would be available as snapshots of the CVS (so one could >>send in a patch where everyone can benefit from as soon as it is >>applied) >> >>the main insentive would be in terms of market 'visibility' >>(showing off the gained in-depth knowledge or mentioning the >>accomplished integration projects) > > > XMLmind = Pixware, a small company which is now 10 years old. What you > suggest is totally alien for us. It is a totally different culture. We > simply don't know how to work efficiently with a community of > contributors. > > A long time ago, Eric S. Raymond wrote "The Cathedral and the Bazaar" > essay (http://www.catb.org/~esr/writings/cathedral-bazaar/). Using the > terminology of this paper, the development style used at XMLmind is > clearly "The Cathedral". > -- > XMLmind XML Editor Support List > xmleditor-support at xmlmind.com > http://www.xmlmind.com/mailman/listinfo/xmleditor-support >
-- Marc Portier http://outerthought.org/ Outerthought - Open Source, Java & XML Competence Support Center Read my weblog at http://radio.weblogs.com/0116284/ mpo at outerthought.org mpo at apache.org
