Kevin Flynn wrote: > Hussein Shafie wrote: >> Note that our online store automatically sends customers an email to >> remind them to download the latest version of the product one month >> before their free upgrade period expires. >> > Really? What Is the subject line of this mail? I can't find it.
The subject line is: "Only one month left to download free upgrades" The sender is: licenses at xmlmind.com >>> I was able to download the software anyway because I have a second >>> license key with a later expiry date, so it is not a practical problem >>> for me. I would just like to: >>> >>> (a) get confirmation that our licenses give us the right to use version 4.2. >>> >> >> Let's suppose you used your first license (purchased on 2008-01-02) to >> download XXE v4.1 from our online store. This gives ``1 concurrent >> user'' the right to use XXE v4.1 (but not the v4.2 you got using your >> other license -- see below). >> >> You have used your second license (purchased on 2008-02-15) to download >> XXE v4.2 from our online store. This gives ``1 concurrent user'' the >> right to use XXE v4.2. >> > This makes no sense at all. You are saying that the right to use a > particular version is conferred by the act of downloading it, not by the > date the license was purchased. No, not at all. See below. > Suppose I had come to work on January > 1st and downloaded version 4.2 using our 2-token 2009-01-02 license. I > would then have tested it with our configurations, and if everything was > OK, deployed it via Webstart so that others could use it. The > consequence of what you say, however, is that in order for our other > 3-token 2008-02-15 license to be upgraded to 4.2, I would have to > repeat the download process supplying a different license key. It would > never occur to me to do such a thing - download 17Mb of data I already > have in order to validate a license? > No, there is no such license validation. See below. > If this really is your licensing model (as opposed to an over-simplified > distribution mechanism), then you should make it MUCH clearer on your > web site. > Sorry, you are right. My answer to your (a) question was plain wrong. In your specific case, you have the right to use XXE v4.2 with both the license purchased on 2008-01-02 and the license purchased on 2008-02-15. The reason for this is that XXE v4.2 has been released on 2008-12-08. You could have downloaded this version using any of the two licenses as a ``key'' opening our online store. Even if you missed the opportunity to download XXE v4.2 using the first license, by chance you had a second license allowing you to download XXE v4.2. Remarks: * The free upgrade period lasts 365 days from date of purchase and is not related to the product release dates. Therefore, a customer may miss the opportunity to download the latest version of the product. (We understand that you consider this limitation of our online store as being a bug.) * The following scenario is clearly not acceptable: - Customer C purchases license L10=10 user tokens and also license L1=1 user token. - Customer C never renews the purchase of L10. - Customer C always renews the purchase of L1 to be able to download latest release. - Customer C has more than 1 concurrent user of latest version. Sorry again for my incorrect answer to your questions.
