On Tuesday 23 of February 2010 15:05:07 Katarina Machalkova wrote:
> > Concerning help:
> > Currently there is no explicit "help" concept in webYaST.
> > One reason is that usability studies
>
> Which usability studies? [citation needed]
>
> > showed that users often find "Help" quite unhelpful
>
> But that's not the fault of the users! Why should the users be punished for
> the fact that hackers are unable to write proper help by being given no
> help at all?
>
> There is nothing wrong with the effort to create UI that is simple and
> self- explanatory. But - there are concepts you can't do away with and yet
> you can't make them self-explanatory no matter how hard you try.


I'm not sure how solution should look like, but here I agree with Katarina. 
The fact that some help texts are bad does not mean the concept of help is 
useless in general. And even with most self-explanatory UI we are able to 
make, we'll run into problems some times.
Example: webyast administrator, where UI itself can't explain 
which 'administrator' is being configured.

j




-- 
Jiri Suchomel

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