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Dne 23.2.2010 15:14, Jiří Suchomel napsal(a):
> On Tuesday 23 of February 2010 15:05:07 Katarina Machalkova wrote:
>>> Concerning help:
>>> Currently there is no explicit "help" concept in webYaST.
>>> One reason is that usability studies
>>
>> Which usability studies? [citation needed]
>>
>>> showed that users often find "Help" quite unhelpful
>>
>> But that's not the fault of the users! Why should the users be punished for
>> the fact that hackers are unable to write proper help by being given no
>> help at all?
>>
>> There is nothing wrong with the effort to create UI that is simple and
>> self- explanatory. But - there are concepts you can't do away with and yet
>> you can't make them self-explanatory no matter how hard you try.
> 
> 
> I'm not sure how solution should look like, but here I agree with Katarina. 
> The fact that some help texts are bad does not mean the concept of help is 
> useless in general. And even with most self-explanatory UI we are able to 
> make, we'll run into problems some times.
> Example: webyast administrator, where UI itself can't explain 
> which 'administrator' is being configured.

SLMS uses inline (?) icons that open/close a help text below the
described object. Works well, looks quite good, no complains so far.

'My' bank application (RB, eKonto) changes a mouse pointer to 'pointer
with (?) icon' in case there is a help text assigned to an object. Opens
a popup help text if you click on that object. Works quite well but I
found SLMS-way a better one. It's explicit and easy to learn and.

Bye
Lukas
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