On Sunday 9/21/08 11:10 AM, "Corentin Cras-Méneur" <[EMAIL PROTECTED]> wrote:
> On 21 sept. 2008, at 11:06, Del Southon wrote: > >> Bill, when I click on to the emails the screen goes blank and a >> message, >> described as Entourage Error Report, appears which informs me that >> they >> have encountered a problem and that I need to close. I've completed >> an error >> report three times, but no response. Del. > > You won¹t get any response from the Crash reporter. It is used by MS > to diagnose issues and eventually correct them in future versions, but > it is in no way for them a mean of communication with customers. > > Try pressing the alt key as you launch the application to be offered > the opportunity to repair your Entourage Identity. I suspect it is > corrupted, In addition to Corentin's response I see that the User-Agent header for your messages is showing 11.2.3. The latest version of Entourage 2004 is 11.5.1. Use the Help --> Check for Updates command to update your version of Office. Updating may correct the problem you're seeing too. What I suspect is happening is that these messages are malformed or corrupt and giving Entourage problems. Most often these are spam messages or very complex HTML messages from sites sending you newsletters. You will probably never be able to read these in Entourage. Turn off the Preview pane using View --> Preview Pane. This will prevent them from displaying when you select them. You can them either delete them or drag them to your Desktop and try opening them in Apple Mail or another E-mail program. Either way, get them out of Entourage. Hope this helps! -- bill William M. Smith, Microsoft Interop MVP - Mac/Windows Entourage Help Page <http://entourage.mvps.org/> Entourage Help Blog <http://blog.entourage.mvps.org/> YouTalk mailing list List address: [email protected] List information: http://entourage.mvps.org/support_options/list.html List moderator: [EMAIL PROTECTED]
