On 3/3/09 11:08 AM, "Cris Thomas" <[email protected]> wrote:
> The user is running Entourage 2008 with all updates on OSX 10.5.6 and > connecting to MS Exchange (Kerio). I am beginning to suspect a corrupt email > message on the server but I have no idea how to figure out which one. The "Verify database" has been known to give false reports. One option that can cause these false reports is a corrupted preference. Try deleting this preference file in your User's --> Library Preferences: com.microsoft.OfficeNotifications.plist Other options to check: 1) Bad RAM. 2) Being low on disk space. To check your disk space, use the Activity Monitor. Click on Disk Usage in the bottom menu bar and select the volume where you have Office installed. You can also use Disk Utility to see detailed information about a disk or volume. To learn more, open Disk Utility in the /Applications/Utilities folder and refer to Disk Utility Help. When you have a bad message, you need to use the old method of troubleshooting preferences in OS9. Divide in half and test. Rinse and repeat. I was doing a recovery on a database and found corruption in the sent items folder. It took over 30 tries to narrow down the problem message. Each time I would try to export as MBOX file, Entourage would crash as well as the Finder. In the end it was one message. I could open it in Entourage and copy the contents. When I tried to drag it to the desktop, it's icon wasn't correct and the file would not open nor would it allow me to delete it. In the end I put it in a folder and deleted it. That was one bad message. Hope this helps! -- Diane YouTalk mailing list List address: [email protected] List information: http://entourage.mvps.org/support_options/list.html List moderator: [email protected]
