On 5/2/09 10:32 AM, "Robert Halligan" <[email protected]> wrote:
> My single biggest frustration is that, when Entourage crashes, or is shut > down, or my Mac crashes, open email windows in Entourage are lost. It would > be great if Entourage restored open windows on restart, or at least gave an > option to do so, like Firefox does with open web browser windows. In fact, > I'm amazed that Entourage doesn't have this feature. Or does it, and I > haven't found it? I see any open message window reopen after a crash. It was saved in Drafts. The real problem we need to address is all of your crashes. 1) Testing in a new User will quickly tell you if the problem is system wide or if it's your User's folder that contains the problem. 2) Go to System Preferences --> Create a New User in Accounts. Switch to the New User by logging out/in or use Fast User Switching. [Note: drawback on this method is your documents are not there so testing is somewhat limited.] 3) If I were to test Entourage in a new User, I would first open Entourage in a new blank Identity. I would try to recreate the crash. Is it clicking on some icon, composing, sending???? 4) If you can't recreate the problem in a new blank Identity, you can bring over your current Identity for testing. Go back to your original User and drag your Main Identity to the Shared folder. Your Identity path: ~/Documents/Microsoft User Data/Office 2008 Identities/Main Identity Path to Shared: "/Users/Shared" Switch back to new test User and drag from Shared (it actually copies so be sure to set your Account to either work offline if not testing send/receive, or under the Options tab in Accounts to "leave on server" if you are testing send/receive.) 5) Does your old Identity work? If yes, then there is a problem in your User's folder. If no, then we know a blank Identity worked but your current Identity failed. You can try rebuilding your Identity. Make a duplicate in the Finder first as additional backup. A rebuild does make a duplicate, but sometimes in the process the original and backup get merged resulting in total disaster. It's rare but it happens. How to rebuild: <http://www.entourage.mvps.org/database/rebuild.html> This method works for all applications. Testing in a clean environment helps to identify where the problems is located. Is it your file, your user's folder, your application install or the base system files??? Remember to drag back from Shared when you are back in your regular User's account or Entourage will open in a new blank Identity giving you a big scare. :-) Hope this helps get your started. -- Diane YouTalk mailing list List address: [email protected] List information: http://entourage.mvps.org/support_options/list.html List moderator: [email protected]
