If you are tied of getting the following Entourage error message -3170 over and over again, read on.
---------------- Error: Entourage cannot find the server. Verify the server information entered correctly in the Account Settings, and that your DNS settings in the Network pane of System Preferences are correct. Explanation: Could not retrieve mail Error 3170 ---------------- Thanks to a tip from Diane Ross I have gone two days without getting the error message. First, I know the Account Settings for my ATT DSL service have been correct for some time and have not changed. The short version of the fix that worked for was to open the OS X 10.6.3 (Snow Leopard) System Preferences/ Network/Advanced/DNS panel and add some better Domain Name Servers from my location. The default (or before) OS X setting was: DNS Servers: Search Domains: 192.168.1.254 gateway.2wire.com Note both were dimmed. The server listed tells OS X to use the ATT provided combo 2wire modem/router for my DSL service. The change that seem to have worked for me was to leave the Search Domain the same; however, I added some good servers that bypass the 2wire gateway with its automatic DNS setting. DNS Servers: Search Domains: 208.67.220.220 gateway.2wire.com 208.67.220.222 65.68.49.51 192.168.1.254 I found the good¹ or better DNS Servers by making several runs using the free Google utility called namebench 1.2 <http://www.macupdate.com/info.php/id/32784/namebench> This utility takes some time and will make suggestions from your location. If you add the namebench recommendation and run it again it will find a better recommendation. I had to make several runs to find the better DNS Servers for my location. The first or primary is called OpenDNS, the second is a backup for the OpenDNS and the third is SBC Global TX now owned by ATT and I live in Texas. Note I ended with the default IP address. FYI, I tied using the selected servers in the 2wire gateway in the manual mode rather than the default automatic mode and it just did not work right. Some pages would not open and others were slow. For this reason I run the router in the automatic mode for DNS and control things using the OS X Network preference pane. The addition of preferred DNS Servers in my Preference seems to have slowed down and hopefully stopped Entourage 2008 version 12.2.4 -3170 error messages. -- YouTalk mailing list List address: [email protected] List information: http://entourage.mvps.org/support_options/list.html List moderator: [email protected], [email protected] To unsubscribe: mailto:[email protected]?subject=unsubscribe
