On 1/31/11 9:11 PM, "William Lane" <[email protected]> wrote:
>Well, 'the story' from IT's perspective is that 'you're not using
>Windows, so it MUST be one of them NASTY Apple/Mac incompatibility
>issues'. My pointing out to them that I have other email going back to
>1996, including on other Exchange servers, does nothing to convince them
>that it is at their end. My also suggesting that they might consider
>upgrading beyond Exchange Server 2003 so that I could use Apple's Mail
>('cause they say that Entourage is the problem) does not receive a warm
>welcome either.
I can understand your frustration, but unfortunately Diane is correct. If
you can't see it on the server then Entourage can't see it. That's not to
say Entourage couldn't have been the cause (although I don't know how).
That's a pretty moot point right now.
You're using Exchange 2003? That's a plus. If you log in to Outlook Web
Access (OWA) and then click the Options button on the left, you should be
able to scroll to the bottom of the right part of the window to the very
bottom and use the "Recover Deleted Items" option. When mail is deleted
and even emptied from Outlook for Windows or Entourage, it goes to a
temporary server-side location and is emptied later.
Try looking for your missing messages there and see if that offers you
anything. Also, right-click your Exchange account header in the Main
Window and select Folder Properties. Under the Storage tab see if any
folder is grossly larger than the rest. Maybe your messages were moved en
masse to a sub folder.
Hope this helps!
--
William Smith
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