After a lot of playing around and testing different email servers (like CPANEL an others) and different server names (like outlook.office365.com, imap.office365.com etc'), i have noticed that office 365 accounts return an error when Zammad tries to fetch email messages. We are using Hebrew language so it might be an encoding issue... the problem is that there is no further lead with the error message itself.
Here is the log from Production.log : I, [2018-02-10T19:45:28.368236 #11116] INFO -- : Started job thread for > 'Check Channels' (Channel.fetch)... > I, [2018-02-10T19:45:28.385932 #11116] INFO -- : execute Channel.fetch > (try_count 0)... > I, [2018-02-10T19:45:28.389045 #11116] INFO -- : fetching imap > (outlook.office365.com/[email protected] > port=993,ssl=true,folder=INBOX,keep_on_server=false) > I, [2018-02-10T19:45:30.243541 #11116] INFO -- : - message 1/1 > I, [2018-02-10T19:45:31.241363 #11116] INFO -- : > set_attributes_by_x_headers header x-zammad-ticket-customer_id found. > Assign customer_id=604 > I, [2018-02-10T19:45:31.306587 #11116] INFO -- : > set_attributes_by_x_headers header x-zammad-article-preferences found. > Assign preferences={"send-auto-response"=>true, "is-auto-response"=>false} > E, [2018-02-10T19:45:31.601890 #11116] ERROR -- : execute Channel.fetch > (try_count 0) exited with a non standard-error #<SyntaxError: (erb):3: > unknown regexp options - dv > (erb):3: syntax error, unexpected '<' > _erbout.concat "</span></div></span></div></div>"; _erbout.f > ^ > (erb):3: unknown regexp options - dv > (erb):3: syntax error, unexpected '<' > t "</span></div></span></div></div>"; _erbout.force_encoding > ^ > (erb):3: unterminated regexp meets end of file> > I, [2018-02-10T19:45:31.649714 #11116] INFO -- : Scheduler stopped. -- Open Source as Download https://zammad.org || Easy to use as SaaS https://zammad.com --- You received this message because you are subscribed to the Google Groups "zammad-users" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. To post to this group, send email to [email protected]. To view this discussion on the web visit https://groups.google.com/d/msgid/zammad-users/0c9e5e07-0ee6-4332-a6cc-cc73148f7fec%40googlegroups.com. For more options, visit https://groups.google.com/d/optout.
