I have found out that the problem was caused by a unicode "place-holder"
that was setup for the trigger that sends notifications to clients and
agents.
As soon as i have disabled the trigger the email fetching came back to life!
On Saturday, February 10, 2018 at 8:01:37 PM UTC+2, Amir Inbar wrote:
>
> After a lot of playing around and testing different email servers (like
> CPANEL an others) and different server names (like outlook.office365.com,
> imap.office365.com etc'), i have noticed that office 365 accounts return
> an error when Zammad tries to fetch email messages.
> We are using Hebrew language so it might be an encoding issue... the
> problem is that there is no further lead with the error message itself.
>
> Here is the log from Production.log :
>
> I, [2018-02-10T19:45:28.368236 #11116] INFO -- : Started job thread for
>> 'Check Channels' (Channel.fetch)...
>> I, [2018-02-10T19:45:28.385932 #11116] INFO -- : execute Channel.fetch
>> (try_count 0)...
>> I, [2018-02-10T19:45:28.389045 #11116] INFO -- : fetching imap (
>> outlook.office365.com/supp...@srvit.co.il
>> port=993,ssl=true,folder=INBOX,keep_on_server=false)
>> I, [2018-02-10T19:45:30.243541 #11116] INFO -- : - message 1/1
>> I, [2018-02-10T19:45:31.241363 #11116] INFO -- :
>> set_attributes_by_x_headers header x-zammad-ticket-customer_id found.
>> Assign customer_id=604
>> I, [2018-02-10T19:45:31.306587 #11116] INFO -- :
>> set_attributes_by_x_headers header x-zammad-article-preferences found.
>> Assign preferences={"send-auto-response"=>true, "is-auto-response"=>false}
>> E, [2018-02-10T19:45:31.601890 #11116] ERROR -- : execute Channel.fetch
>> (try_count 0) exited with a non standard-error #<SyntaxError: (erb):3:
>> unknown regexp options - dv
>> (erb):3: syntax error, unexpected '<'
>> _erbout.concat "</span></div></span></div></div>"; _erbout.f
>> ^
>> (erb):3: unknown regexp options - dv
>> (erb):3: syntax error, unexpected '<'
>> t "</span></div></span></div></div>"; _erbout.force_encoding
>> ^
>> (erb):3: unterminated regexp meets end of file>
>> I, [2018-02-10T19:45:31.649714 #11116] INFO -- : Scheduler stopped.
>
>
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