Hi Eric, I didn't realize that Zope exposes an XML-RPC interface (which should be an indication of my experience with Zenoss). I'll start poking around there.
<begin OT banter> Our help desk uses SysAid now (not my choice). We also use an in-house web app whose interface is based around maps of our offices as an adjunct. Access to some of the information Zenoss collects (eg., current ping status, installed software) would increase the utility of our in-house tool. I hope to migrate our team away from SysAid, but haven't begun investigating open source alternatives yet. Our development team uses Trac, and I have some hope that we may be able to stretch it to cover our help desk needs (which is why I suggested it for Zenoss integration some weeks back). That said, I understand that Trac is not sufficiently help-desk oriented for many (perhaps most) of Zenoss' users. Thank you, Emmanuel Gomez -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Eric Newton Sent: Tuesday, September 12, 2006 11:37 AM To: General discussion of using zenoss system Subject: Re: [zenoss-users] Query collected information via XMLRPC A lot of things can already be done via xml/rpc by virtue of the Zope model. I'm not sure how efficient it would be to do a lot of this, but you could aways add your own APIs if needed. We are planning to provide some sort of helpdesk integration. Are you presently using an open-source solution for your help desk? -Eric Emmanuel Gomez wrote: > Hello, > > Very generally, is it currently possible to query Zenoss via XML-RPC? > > I understand that it is possible to send events, performance > information, and even to update device information (IP addresses, at > the > least) to the Zenoss host. > > I'm curious about querying Zenoss for information it has collected for > a specific device (eg, installed software collected via hrSoftware MIB). > > My overall goal is to use XML-RPC to create an alternate interface for > some of the info in Zenoss (an internal help desk app). > > > Thank you, > > Emmanuel Gomez > _______________________________________________ zenoss-users mailing list [email protected] http://lists.zenoss.org/mailman/listinfo/zenoss-users Confidentiality Notice: This e-mail message including attachments, if any, is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. If you are the intended recipient, but do not wish to receive communications through this medium, please so advise the sender immediately. _______________________________________________ zenoss-users mailing list [email protected] http://lists.zenoss.org/mailman/listinfo/zenoss-users
