Hey Joel,

This symptom also points to an inconsistent build. Did you re-install after my message on 9/13? You need to have at least 500M of RAM on the Zenoss machine for all the XML data to load properly. If you have less than that, you may get an inconsistent build.

-Eric

Joel Mandapat wrote:
hi all,
im getting this on my dashboard.
although zenstatus is up and running.
Devices <http://zenoss.chikka.ph:8080/zport/dmd/Devices/viewEvents/> with Events (Severity >= Error)
Name     Acked By     Critical     Error
zenoss.myorg.ph 0/0 1/1

Zenoss Infrastructure Issues <http://zenoss.chikka.ph:8080/zport/dmd/zport/dmd/Reports/Event%20Reports/All%20Heartbeats>
Device     Component     Seconds
zenoss.myorg.ph     zenstatus     169835



checked the zenstatus.log
and found this out:

2006-09-15 16:29:34 ERROR zen.ZenStatus: unknown exception in main loop
Traceback (most recent call last):
File "/usr/local/zenoss/Products/ZenStatus/zenstatus.py", line 117, in mainLoop
   self.cycleLoop()
File "/usr/local/zenoss/Products/ZenStatus/zenstatus.py", line 49, in cycleLoop
   self.startTests()
File "/usr/local/zenoss/Products/ZenStatus/zenstatus.py", line 65, in startTests
   while self.nextService() and self.count < self.options.parallel: pass
File "/usr/local/zenoss/Products/ZenStatus/zenstatus.py", line 71, in nextService
   svc = self.svcgen.next()
File "/usr/local/zenoss/Products/ZenModel/DeviceClass.py", line 373, in getSubComponents
   yield self.unrestrictedTraverse(b.getPrimaryId)
File "usr/local/zenoss/lib/python/OFS/Traversable.py", line 221, in unrestrictedTraverse
   next=obj[name]
File "usr/local/zenoss/lib/python/OFS/ObjectManager.py", line 713, in __getitem__
   raise KeyError, key
KeyError: 'Linux'




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