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Hi partner,

Please let me know, If you have any suitable consultants available on the below 
urgent requirement


Title                            :  BMC Remedy admin

Location                   :  MN

Start Date                 :  ASAP

Duration                    :  4 months



The position will be responsible for supporting our current BMC Remedy/ITSP 
version 3 environment while our internal development team completes preparation 
and upgrades our environment to BMC Remedy/ITSM version 7.


Support includes break/fix (application incident) resolution, data 
administration requests, documenting administration steps for future internal 
turnover, and to shrink our current support backlog to a minimum.


The Remedy work is 80% Data Administration on the ITSP application modules, 20% 
Remedy Workflow Development.


Targeted Experience:


1. Minimum 2 years performing data administration and/or workflow development 
on Remedy IT Service Management application modules (Mandatory)


·              Incident Management,

·              Infrastructure Change Management, 

·              Asset Management,

·              Service Request Management,

·              Service Level Management,

·              Foundation Elements (Master Data) module.  


Most desired is experience with Remedy ITSP application modules however, we 
will consider those who have experience with Remedy ITSM product line for same 
module areas.


2. Understanding IT Service Management & IT Infrastructure Library (ITIL) 
concepts.  (Nice-to-have).


3. Understand how to search and report in Remedy/ARS environments, including 
tools such as:


·              Remedy Search by Example (Mandatory)

·              Remedy Advanced Search (Mandatory)

·              Remedy User Tool Macros (Mandatory)

·              Remedy User Tool Report System (Nice-to-have)

·              Use of  a Microsoft Access against an Remedy/ARS datasource to 
produce reports (almost Mandatory)

·              Crystal Reports (Nice-to-have)

·              Business Objects Universes (Nice-to-have)

·              Business Objects Reporting (Nice-to-have)


4. Exposure to email and paging software.  We use Telemon/Telalert.  


Thanks & Regards,

Technical Recruiter,
Sriven Infosys Inc,
Ph: (212) 999-6251 Ext: 205
Alt Ph: 718-715-4195 Ext:-205
Fax: (212) 658-9460

Sriven Infosys Inc is an Equal Opportunity Employer. Qualified applicants will 
receive consideration for employment without regard to race, color, religion, 
sex, national origin, ancestry, citizenship, disability, age, military or 
veteran status, and other characteristics.

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