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Hi partner, Please let me know, If you have any suitable consultants available on the below urgent requirement Title : BMC Remedy admin Location : MN Start Date : ASAP Duration : 4 months The position will be responsible for supporting our current BMC Remedy/ITSP version 3 environment while our internal development team completes preparation and upgrades our environment to BMC Remedy/ITSM version 7. Support includes break/fix (application incident) resolution, data administration requests, documenting administration steps for future internal turnover, and to shrink our current support backlog to a minimum. The Remedy work is 80% Data Administration on the ITSP application modules, 20% Remedy Workflow Development. Targeted Experience: 1. Minimum 2 years performing data administration and/or workflow development on Remedy IT Service Management application modules (Mandatory) · Incident Management, · Infrastructure Change Management, · Asset Management, · Service Request Management, · Service Level Management, · Foundation Elements (Master Data) module. Most desired is experience with Remedy ITSP application modules however, we will consider those who have experience with Remedy ITSM product line for same module areas. 2. Understanding IT Service Management & IT Infrastructure Library (ITIL) concepts. (Nice-to-have). 3. Understand how to search and report in Remedy/ARS environments, including tools such as: · Remedy Search by Example (Mandatory) · Remedy Advanced Search (Mandatory) · Remedy User Tool Macros (Mandatory) · Remedy User Tool Report System (Nice-to-have) · Use of a Microsoft Access against an Remedy/ARS datasource to produce reports (almost Mandatory) · Crystal Reports (Nice-to-have) · Business Objects Universes (Nice-to-have) · Business Objects Reporting (Nice-to-have) 4. Exposure to email and paging software. We use Telemon/Telalert. (Nice-to-have). Thanks & Regards, Hari Technical Recruiter, Sriven Infosys Inc, Ph: (212) 999-6251 Ext: 205 Alt Ph: 718-715-4195 Ext:-205 Fax: (212) 658-9460 [EMAIL PROTECTED] www.sriveninfosys.com Sriven Infosys Inc is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, citizenship, disability, age, military or veteran status, and other characteristics. We help our clients, employees & partners compete and win! ************************************************************************************************************************** If wanted to be Removed, Please reply in the subject line "Remove". Sorry for the inconvenience caused. --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "zilliontechnologies" group. To post to this group, send email to zilliontechnologies@googlegroups.com To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/zilliontechnologies?hl=en -~----------~----~----~----~------~----~------~--~---
