Following is the opening with our direct client.
*Position Title:* Process Mgmt/Support
*Location(s):* BEDMINSTER, NJ or SOUTHFIELD, MI or ATLANTA, GA
*Phone interview-* Yes
*Duration: 12 months*
(What project will the contractor be working on?)
Will support the ITIL-based process integration activities associated with
the transition of Custom Managed Network Services contracts.
(What will the contractor do on that project?)
-Produces customized processes based on the client's maturity level with
each of the ITIL process (Incident Management, Change Management, Service
Request Management, Capacity Management,
etc.). -Develop Policies and Procedures Manuals, Desk Level Procedures, and
Custom Workflows for
the Life Cycle Management (LCM) teams.
-Develop Interface Agreements for technical work centers and Managed Third
Party (MTP) vendors.
-Create Level One Telecom Troubleshooting Scripts and identify Minimum Data
Sets for the Service Desk.
-Assist the System Development team with
requirements gathering for electronic bonds and database activities.
-Assist the System Development teams with User Acceptance Testing. Conduct
Operational Readiness Testing and training for LCM, MTP, Service Desk, and
client IT teams. Produce the Training Manuals/material, and conduct training
for the LCM teams, work centers, and Service Desks.
*Following Skill must be there in the resume demonstrated in the project
*Skills Matrix *
ITIL Service Mgmt
Managed Network Services
*If you are interested in exploring this opportunity please send me your
updated resume with the following details. *
*Contact me if you require more information on it or you have any query. *
Thanks & Regards,
Sameer | Recruiter | 347-414-9685
Work E-mail ID: [EMAIL PROTECTED]
Yahoo messenger ID: sameer_sinha7
Google Talk: [EMAIL PROTECTED]
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