Hello friends am looking for the  min 8+yrs Oracle Application Support
Analyst –with *Commercial Off-The-Shelf (COTS) applications,* Aris or
ArisGlobal Register, Metastorm BPM

Oracle Application support Analyst

Collegeville PA


*Full Description is attached. Key Skill Sets: *Oracle PL/SQL, support of
Commercial Off-The-Shelf applications*.  Preferred skills are highly
desirable:*  Aris or ArisGlobal Register, Metastorm BPM, Crystal Reports.

* *

*This isn't a PL/SQL Developer position.  We are looking for candidates who
are doing high level Oracle and PL/SQL support.  Experience supporting off
the shelf applications is highly preferred as well. *

****Please provide 2 professional references with resume****

*Industry:* Pharmaceutical

*Interview Schedule:* Phone screen, then personal interview with hiring
manager and technical team leaders.

* *

*Required Technical Skills: **Oracle PL**/SQL, prior experience supporting
Commercial Off-The-Shelf (COTS) applications.   8+ years of IT experience*

* *

* *

*Job Summary:
*The objective of the Global Product Conformance (GPC) Program is to assure
and maintain world-wide compliance between the manufacturing processes and
the corresponding Marketing Authorizations by establishing sound global
change control processes and promoting a culture of accountability. To
support this objective, the GPC Program has deployed multiple applications
including a workflow-based change control application and a global product
registration database.*

*The Sr. Analyst/Engineer works with his/her team, development teams and
business users in the maintenance and support of computer-based systems
deployed for use by the GPC Program. The application portfolio consists of
internally developed and third party products. This position is responsible
for the resolution of tickets within a defined timeframe using standard
processes, and ensuring all service level agreements and customer
satisfaction goals are achieved. Production support includes root cause
analysis, issue escalation, problem reporting and tracking, and assistance
with resolution of application problems.*

Job Duties:
*Production Support - Responsible for supporting internal and third party
applications that are used by GPC personnel. This involves working with
internal personnel and 3rd party vendors for troubleshooting and end user

The position will be responsible for: *

·          Communicating effectively with end users on a daily basis to
identify and resolve application issues quickly, accurately and
professionally. **

·          Working closely with internal and external IT groups ensuring
application and data integrity. **

·          Meeting with users in primary application areas to learn their
business, understand their support needs, discuss ticket issues, and to
nurture and maintain positive business relationships. **

·          Strictly adhering to support standards and procedures.* *

Experience developing and/or supporting web-based applications
preferred. *Experience
with ArisGlobal Register, Metastorm BPM, and Crystal Reports is preferred


*Best Regards*

Nihaki Systems,Inc.
Tel:  732  823  6471*103*

*Cell: 856-457-4875**
Fax: 732 438  6973
Email: **ch...@nihaki.com* <ch...@nihaki.com>
*URL: **www.nihaki.com* <http://www.nihaki.com/>

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