Norbert Marrale wrote at 2006-8-3 15:22 -0400:
>Upon their initial registration, many users entered their email address 
>in upper or mixed case. The email > username(s) lookup is meant to 
>alleviate the number of support requests, allowing members to receive 
>password reminders even if they forget their registration handles.

This means they have not only forgotten their password but also their

If they still know the userid, you can directly access the corresponding
user record.

If you did not store the userid normalized, then the best way
would be to do normalization of the userid.

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