Bakhtiar A Hamid wrote:
On 7/10/05, Adam Acord <[EMAIL PROTECTED]> wrote:
I'm looking for ideas on how to implement a call logging/helpdesk
ticketing system utilizing Plone. Any ideas? Before everyone
responds "try PloneCollector," I'm looking into it. However, I need
some ideas, as I'm new to Plone (researched last couple weeks and
installed yesterday).
I'm not looking for anything sophisticated, but useful. I also saw a
posting on the sf list that mentioned "mailmanager," so I'm looking
into that, too.
if you;re not tied to plone, and wants only helpdesk/ticketing system,
i'd recommend issue tracker product
it's actively developed, quite mature, silmple enough with many features
iirc, the url is http://www.issuetrackerproduct.com
Any and all help is greatly appreciated.
-aa
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So, after you get IssueTracker running, just add a link on your plone
site page. Users wont know the difference.
kaw
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