Dear Cheryl, Check out Mark Angermayer's last sentence (you will smile).
With gourmet hamburg in my happy tummy, I am headed upstairs (thank you). Thank you for many things......Alan On Oct 6, 2014, at 8:00 PM, Gary Mount <gbmo...@gmail.com> wrote: > Interesting series of posts. We have gone up and down in enthusiasm and > discouragement in pyo. Some of the abuse by pyo customers does get us down, > particularly with small fruits--cherries, strawberries, raspberries, > blueberries. Particularly a large family group who will go out to the > field, then spend a long time eating and coming back with only a small > amount to buy. We have gone to a prepaid minimum per person to go out to > the orchard. Sometimes called a picking deposit. The amount is not > large--usually equal to one lb of cherries, or one quart of blueberries etc. > We find the bonafide customers do not mind since they easily make the > minimum, but the abusers are quite upset. We are not unhappy if they do not > come back. > > This system has brightened our enthusiasm for pyo. It has not hurt our > business. It is worth a try. > > Gary Mount > Terhune Orchards, Princeton, NJ > > -----Original Message----- > From: apple-crop-boun...@virtualorchard.net > [mailto:apple-crop-boun...@virtualorchard.net] On Behalf Of Mark & Helen > Angermayer > Sent: Monday, October 06, 2014 1:39 PM > To: Apple-crop discussion list > Subject: Re: [apple-crop] theft deterrence > > Thank you Alan, > > I used to have a successful pig operation, and always wanted my > product to be a good value for the customer, as well as myself (i.e. > win/win) and tried to approach that w/ my fruit business. I've met > some fruit growers who have been abused so much by some customers, > they view most of their customers as enemies, instead of friends, > which is sad. > > Nevertheless, Sam Walton (and others) built an empire based largely > upon customer satisfaction. They were one of the first to have an > extremely liberal merchandise return policy, and still do around here, > even though some crooks take advantage. > > If I ever get to the point where I've been abused by customers so > much, that I pretty much hate them, and don't trust them in general, I > believe I'll resort to selling wholesale, or quit altogether. > > Keep in mind, my perspective is from the rural Midwest, where some > percentage of the people still wave at you on the road (more so on the > Missouri side). > > Mark Angermayer > Tubbyfruits.com > > On 10/6/14, Alan Grout <alanjgr...@gmail.com> wrote: >> Mark and Helen: >> You said it best; complete, concise, and correct handling of customers >> with their ultimate satisfaction upper most in your priorities. >> >> I'll gladly pass on this correspondence to our apple PYO director Cheryl >> Gilbert for any additional comment. Of our apple orchards, approximately > 60 >> acres is deer fence enclosed with about 20+ acres in new Honeycrisp. With >> regards and thank you......Alan (BTW 74 yrs. old). >> >> >> >> >> >> Alan Grout >> alanjgr...@gmail.com >> >> >> >> >> On Oct 6, 2014, at 10:08 AM, "Mark & Helen Angermayer" >> <angermay...@gmail.com> wrote: >> >>> Steven, >>> >>> I think your sign is a tasteful way to do it, and will probably work >>> for most people. >>> >>> Just as different perspective, I've got a very small orchard (only >>> about 300 peach trees and a few plums and apples) and I give away a >>> lot fruit. I charge enough to be able to give away some to each >>> customer. I sell them #1s at a fair price and "throw in" some seconds >>> for free. It makes my customers feel like they are being treated >>> special (which is what I try to do) and makes me feel good too. >>> >>> I also cut up lots of free samples for my customers. It makes for >>> good experience for the customer. When they have a good experience, >>> they come back. >>> >>> Many years ago (before I knew anything about fruit) my wife took me to >>> a U-pick strawberry. I didn't want to go, but she told me (or showed >>> me) you eat strawberries, while you pick. I guess you might say she >>> taught me "theft". I never viewed it as theft, but assumed the grower >>> charged enough to compensate for my eating. I thought it was just >>> part of the experience. Had I thought the grower considered it theft, >>> I wouldn't have eaten any berries while picking, but also may not have >>> ever gone to the U-pick in the first place, since part of the >>> experience of U-pick is eating some fruit while picking. I'll also >>> mention I consider myself a fairly honest person (I don't cheat >>> people, don't cheat on my taxes, try to treat others like I'd like to >>> be treated, etc). >>> >>> You can take what I say w/ a grain of salt, since I haven't offered >>> U-pick. But I don't think it would bother me if people ate their >>> lunch from my trees while picking their fruit for purchase. They are >>> probably not going to eat more than a couple pounds of fruit, which is >>> about the average amount I give away anyway. >>> >>> If they brought their family in and fed their family from the fruit, >>> then left without buying anything (or much of anything) that would >>> upset me. In that case, they are not treating others like they would >>> want to be treated. >>> >>> Mark Angermayer >>> Tubby Fruits >>> >>> >>> >>> >>> >>> On 10/6/14, Steven Bibula <sbib...@maine.rr.com> wrote: >>>> A few U-Pick customers are so brazen about their theft that they eat >>>> berries >>>> and apples freely in front of me while coming out of the field toward >>>> the >>>> register. I also see them positively gorging in the field, as if this >>>> were >>>> an AUCE establishment (we charge by the picked pound). I am also >>>> troubled >>>> that the most visible offenders are adults with children, teaching those >>>> children that theft is okay. >>>> >>>> >>>> >>>> What do you do to deter theft and improve moral conduct? As a part of >>>> our >>>> effort to awaken the conscience of our customers without offending or >>>> implicating those who are already self controlled, we are considering >>>> posting the following text on a tasteful sign at appropriate an location >>>> or >>>> two. >>>> >>>> >>>> >>>> Feedback from you is welcome. Other ideas are welcome too. >>>> >>>> >>>> >>>> TO OUR VALUED CUSTOMERS: >>>> >>>> Please feel free to taste the fruit so you can pick with confidence. >>>> Because >>>> our fruit is also our livelihood, we ask that you please limit >>>> yourselves >>>> and members of your party to a small sample, and enjoy the rest after >>>> payment. Thank you for your understanding and business! With your help, >>>> we >>>> can continue to provide enjoyable U-Pick experiences for years to come. >>>> >>>> Gratefully, >>>> >>>> The farmers- >>>> >>>> >>>> >>>> Steven Bibula >>>> >>>> Plowshares >>>> >>>> Gorham Maine >>>> >>>> >>>> >>>> >>> _______________________________________________ >>> apple-crop mailing list >>> apple-crop@virtualorchard.net >>> http://virtualorchard.net/mailman/listinfo/apple-crop >> >> > _______________________________________________ > apple-crop mailing list > apple-crop@virtualorchard.net > http://virtualorchard.net/mailman/listinfo/apple-crop > > _______________________________________________ > apple-crop mailing list > apple-crop@virtualorchard.net > http://virtualorchard.net/mailman/listinfo/apple-crop
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