Have you tried closing Ariel before opening a document in the Odyssey Awaiting Queue? Try that as a test. I have learned not to assume that what should make sense is always the case with Odyssey or ILLiad in general. Ariel does not let go of the Twain driver if it is open, and Odyssey many in fact need the driver for some process. It would be good to test it, at least.
Ralph From: arie-l-boun...@mailman2.u.washington.edu [mailto:arie-l-boun...@mailman2.u.washington.edu] On Behalf Of Jackie Burns Sent: Wednesday, January 11, 2012 10:49 AM To: odysse...@iris.atlas-sys.com; ARIE-L@u.washington.edu Subject: [ARIE-L] Sharing Violation Error when receiving We installed Odyssey 3.0 standalone yesterday. We have it on a Windows XP computer which is attached to a Fujitsu fi-6230 scanner. We also have Ariel 3.4 running on the same computer. Everything is working fine, except that we get the following error when opening a document in the Odyssey Awaiting Review queue. A general fault of the MSG_OPENDS response. (Internally) There has been a sharing violation. Twain source may be in use. (Code: DS50171) This seems very odd to me as receiving a document should not involve the Twain driver, should it? We have successfully scanned and sent documents via Odyssey and were sure to close Ariel before doing so. We are, however, keeping Ariel open when receiving Odyssey documents. We are able to process the received document, but must deal with (click out of) the error each time. Does anyone know how to correct this error or get rid of it? Thanks for any help! Jackie Burns Distance Education Librarian Missouri Western State University Library 4525 Downs Drive St. Joseph, MO 64507 816-271-5803 jbu...@missouriwestern.edu
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