Queries that worked against ITSM 5.5.1 on a 5.1.2 server, when changed to use the 7.1 server and with new column ids for the equivalent fields in ITSM7, appear to run but return no data. At least one commercial java app that I know of which displays Remedy data is having similar problems with 7.1 servers.
Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Thilo Stapff > Sent: Tuesday, March 04, 2008 11:17 AM > To: ARSperl User Discussion > Subject: Re: [Arsperl-users] ARS 1.90 Can't load ARS.dll > > This doesn't match my experience. > Admittedly I haven't worked with ARS 7.1 very much, but in > the few cases I've tested this, I had no problems whatsoever. > > > Thilo > > > strauss wrote: > > My experience is that you cannot get any data from a 7.1 > server with > > ARSPerl_190_701. The 7.1 API changed in ways that prevent you from > > doing so. > > > > Christopher Strauss, Ph.D. > > Call Tracking Administration Manager > > University of North Texas Computing & IT Center > > http://itsm.unt.edu/ > > > > > > > > > -------------------------------------------------------------- > ---------- > > *From:* [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] *On Behalf > Of *jeff murphy > > *Sent:* Tuesday, March 04, 2008 10:12 AM > > *To:* ARSperl User Discussion > > *Subject:* Re: [Arsperl-users] ARS 1.90 Can't load ARS.dll > > > > Yes, you'll need to use the same revision of the API > that the perl > > module was compiled against. The good news is that, from a perl > > script perspective, it doesn't matter if you use a 7.0 > API against a > > 7.1 server, or even a 6.3 API against a 7.1 server. > There are only a > > few edge cases that you might hit against (currency > fields iirc) but > > in general you should be OK. > > > > jeff > > > > > > On Mar 4, 2008, at 11:05 AM, HEWITT, DARRYL wrote: > > > >> Thanks for your quick response! > >> > >> Yes, ARS.dll does exist at E:\Program > Files\Perl\site\lib\auto\ARS. > >> > >> I have a theory that I would like to run by you. Does the Perl > >> code version check the ARS api's when the USE clause > is executed? > >> > >> On the server that is not working, we have installed and are > >> running AR version 7.1 (arxxx71.dll's). > >> > >> On the server that works, we have installed AR version 7.1 > >> (arxxx71.dll's) but > >> there also exist arxxx70.dll's, arxxx63.dll's, and > arxxx51.dll's. > >> I won't even try to > >> explain how that happened but could that be affecting > the load of > >> ARS.dll? > >> > >> I realize that ARS 1.90 was written to AR version 7.0.1. Does > >> that mean it will not work with AR version 7.1? > > > > > > > -------------------------------------------------------------- > ---------- > > > > > -------------------------------------------------------------- > ----------- > > This SF.net email is sponsored by: Microsoft > > Defy all challenges. Microsoft(R) Visual Studio 2008. > > http://clk.atdmt.com/MRT/go/vse0120000070mrt/direct/01/ > > > > > > > -------------------------------------------------------------- > ---------- > > > > _______________________________________________ > > Arsperl-users mailing list > > Arsperl-users@arsperl.org > > https://lists.sourceforge.net/lists/listinfo/arsperl-users > > > -------------------------------------------------------------- > ----------- > This SF.net email is sponsored by: Microsoft > Defy all challenges. Microsoft(R) Visual Studio 2008. > http://clk.atdmt.com/MRT/go/vse0120000070mrt/direct/01/ > _______________________________________________ > Arsperl-users mailing list > Arsperl-users@arsperl.org > https://lists.sourceforge.net/lists/listinfo/arsperl-users > > ------------------------------------------------------------------------- This SF.net email is sponsored by: Microsoft Defy all challenges. Microsoft(R) Visual Studio 2008. http://clk.atdmt.com/MRT/go/vse0120000070mrt/direct/01/ _______________________________________________ Arsperl-users mailing list Arsperl-users@arsperl.org https://lists.sourceforge.net/lists/listinfo/arsperl-users
