If I remember my ARSperl correctly you need to figure out the "Ticket Owner"
field id and $name needs to be translated from the name of the value to the
menu entry id. For instance if the ticket owner pulldown looks like this
0: tom
1: dick
2. george
and you wanted to assign the ticket to george then $name should equal 2. I
believe this is how this is supposed to work. It's been a while since I worked
with ARSperl.
Hope it helps,
Rusty
----- Original Message ----
From: Jim Hranicky <j...@ufl.edu>
To: arsperl-users@arsperl.org
Sent: Mon, November 9, 2009 7:46:34 AM
Subject: [Arsperl-users] Trouble Setting Drop Down Menu Items with ARSperl
I'm trying to set the value of a Drop Down menu in Remedy (in this case
"Ticket Owner" like so:
my $ars = new ARS (
-server => $server,
-username => $username,
-password => $password
);
my $form = $ars->openForm (-form => $schema);
$form->set(
-entry => $eid,
-gettime => 0,
-value => {
"Ticket Owner" => $name,
}
)
When I try this I get this error:
[ERROR] (Ticket Owner is not valid. Please select a value from the
drop down.) (ARERR #10000)
I can set them from the remedy client, but not from ARSperl -- does anyone
know the right way to set this?
Thanks,
----------------------------------------------------------------------
| Jim Hranicky, Security Engineer UF InfoSec Team |
| E202 SSRB Phone (352) 392-2061 |
| j...@ufl.edu |
----------------------------------------------------------------------
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