This is probably a message defined in a filter somewhere (since the
message number is 10000).
I suppose that when you select a "Ticket Owner" in the Remedy client,
other fields are probably set as well (invisible to the user).
You might want to do an active link/filter log of that action to see
what really happens behind the scenes.
Regards,
Thilo
Jim Hranicky wrote:
> I'm trying to set the value of a Drop Down menu in Remedy (in this case
> "Ticket Owner" like so:
>
> my $ars = new ARS (
> -server => $server,
> -username => $username,
> -password => $password
> );
>
> my $form = $ars->openForm (-form => $schema);
>
> $form->set(
> -entry => $eid,
> -gettime => 0,
> -value => {
> "Ticket Owner" => $name,
> }
> )
>
> When I try this I get this error:
>
> [ERROR] (Ticket Owner is not valid. Please select a value from the
> drop down.) (ARERR #10000)
>
> I can set them from the remedy client, but not from ARSperl -- does anyone
> know the right way to set this?
>
> Thanks,
>
> ----------------------------------------------------------------------
> | Jim Hranicky, Security Engineer UF InfoSec Team |
> | E202 SSRB Phone (352) 392-2061 |
> | j...@ufl.edu |
> ----------------------------------------------------------------------
>
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