Hmmm .... any comments from Digium ....... ?
Franzi
WipeOut <[EMAIL PROTECTED]> wrote:
WipeOut <[EMAIL PROTECTED]> wrote:
Franz S wrote:
> Hi guruz,
>
> I have requirements from a company, which is going to deploy call
> center nationwide using asterisk and the new 4 port cards. However
> before going to purchase the hardware they want if following is
> possible in the asterisk software ....
>
> 1) they want to whisper with one side of the call i.e. the manager
> while monitoring the calls (from customers to support staff) from his
> extension (either SIP or Zap Channel), can guide support person if he
> is in trouble talking with the client ........
>
> 2) while monitring the call, incharge can take the call and start
> talking with the customer directly and the support officer gets a
> hangup tone ....
>
> Plz suggest me if the above is possible and how the above can be achieved.
>
> TIA
> Franzi
I seriously doubt these things are possible.. not without recoding some
of the Asterisk components..
Later
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