Joe Dennick wrote:
I think you need to better define your Queue Environment in extensions.conf. Below is what I've got in mine, and it seems to work quite well:
exten => s,1,Answer exten => s,2,SetMusicOnHold(default) exten => s,3,DigitTimeout,5 exten => s,4,ResponseTimeout,10 exten => s,5,Background(welcome) exten => s,6,Queue(tech-queue)
The queue definitions in queue.conf should take care of keeping the caller on hold until there is an agent available to take the call.
how can I build a queue envirnoment so that, caller calls, the queue tries to reach the operators, and if they are all busy then it actually does Answer plays a specified message and then stars musiconhold and the caller is kept there until the queue times out.
the object is not to pick up the phone immediatly, or should I requeue people again into the queue? like this:
exten => 101,1,Queue(q1) ; queue has a timeout of 15 secs
exten => t/101,1, Playback(all-busy) exten => t/101,2, Queue(q2) ; queue has a long timeout and musiconhold
--
Anton Yurchenko<[EMAIL PROTECTED]> Digital Generation
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