You could use a "real" agent with autologoff, for instance. Of course  
there may be drawbacks in using the agent channel, though it's usually a  
reasonable choice for most setups.
Thanks
l.


On Fri, 16 May 2008 05:39:52 +0200, Rilawich Ango <[EMAIL PROTECTED]>  
wrote:

> Hi all,
>
>   There is a setting called autopause in queue.conf to pause a queue
> member if they fail to answer a call.
> The autopause setting will pause the agent even when they are on the
> line.  I want to know if it is possible to pause the queue member only
> when they don't answer after timeout?
> ango
>



-- 
Loway Research - Home of QueueMetrics
http://queuemetrics.com

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