On Monday 18 Apr 2011, bilal ghayyad wrote: > Hi All; > > I am using Asterisk for Call Center (so agents login, logout, ready, not > ready, ... etc). To be able to have a good call center reporting, on what I > have to depend? On the CDR of Asterisk or there is another way? > > Is there a good open source tool to be used for Asterisk call center > reporting? > > What about using the database?
If all the details you need to compile your reports can be found in existing databases (Asterisk's CDR database stores the details of calls; you may need to get user login/out events from a separate database), then all you need to do is write some "glue" code in your favourite scripting language to pull everything together, spit out a CSV file and send it off in an e-mail. A hint: Do the whole thing -- or as much of it as it takes to prove to yourself that you're on the right track -- "by hand" first, entering all the queries yourself in the mysql prompt (or phpmyadmin), *before* you try to write a program to do it. You will save yourself much heartache that way. -- AJS Answers come *after* questions. -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
