On Tue, Dec 19, 2017 at 2:56 PM, Khalil Khamlichi < khamlichi.kha...@gmail.com> wrote:
> Hi, > > I am looking to configure asterisk queues in off-hook mode, that is, > the agent calls into the system and stays connected to this call, when > new customer calls, he is redirected to the queue which should > distribute to connected agents. is this possible on teh actual > app_queue or we would need to implement it using ARI. > > Thanks in advance. > You need to use app_queue[1] with app_agent_pool[2][3][4] for your agents. Richard [1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_Queue [2] https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_AgentRequest [3] https://wiki.asterisk.org/wiki/display/AST/Asterisk+13+Application_AgentLogin [4] http://blogs.asterisk.org/2016/02/10/converting-from-chan_agent-to-app_agent_pool/
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