On Sun, Jun 30, 2019, at 11:09 AM, Jason N wrote: > I am designing a solution for a hotel booking call center with the > following (mandatory) design: After the call from the customer with the > booking agent is complete (and the Hotel PBX disconnects from the > call), a second PBX takes over to conduct a survey of how the call > went. Both PBX’s are Asterisk based. > > > So customer phone [C] connects to hotel PBX [H]. Once [H] disconnects, > the survey PBX [S] grabs the call and conducts the survey. [H] must > completely disconnect from the call before [S] can start the survey. > [H] cannot transfer/forward the call to [S]. > > > At a high level the solution seems to be: On [C] connection to [H], [H] > sends call information to [S]. [S] issues a SIP JOIN to [C] and joins > the call. [S] somehow detects that [H] has disconnected and then begins > the survey. > > > Would the above work conceptually? If so, how do I tell Asterisk [S] to > contact [C] and join the call already in progress? (I can get call info > from [H] to [S]).
It would be easiest for H to just Dial S after the first call leg is done. This can be done using the 'g' option to Dial[1] which continues dialplan application after the outgoing call leg hangs up. You could even send information as SIP headers if need be so S sees the info. [1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+16+Application_Dial -- Joshua C. Colp Digium - A Sangoma Company | Senior Software Developer 445 Jan Davis Drive NW - Huntsville, AL 35806 - US Check us out at: www.digium.com & www.asterisk.org -- _____________________________________________________________________ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- Check out the new Asterisk community forum at: https://community.asterisk.org/ New to Asterisk? Start here: https://wiki.asterisk.org/wiki/display/AST/Getting+Started asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users