Can your BES itself browse the web without any issues? From: bes-admins-boun...@dataoutages.com [mailto:bes-admins-boun...@dataoutages.com] On Behalf Of Eggan, Mark Sent: Thursday, October 22, 2009 2:26 PM To: A list for BES Admin's to discuss issues, etc. Subject: [Bes-admins] Internet Error 400
Hey All, We've had a weird thing that has been happening lately on various phones (Verizon, Sprint and AT&T) in the enterprise. Various users (not all of them) would completely lose access to the internet via their BB. Every page they would attempt to go to they would get Error 400. The remedy we've found was to take them off our MDS and point them to Internet Browser (Options > Adv. Options > Browser ). Also changing the default browser to match the MDS one. Also any 'favorites' that they had do not work now. We have to clear cache and favorites then have user recreate the favorites. This might serve as a how to for you if this happens to you. We are all scratching our heads here because we aren't seeing anything in the logs for the >12 users that this has been happening to. Mark Eggan | ITS Help Desk | 259 -8142 Information Systems Specialist II P Please consider the environment before printing this message.
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