Hi Scott,
You need to check the ACL of these state databases.
It might be empty, and it need to be reconfigured with the proper
groups, servers, user.
It is properly messed up.... but for 60 stae dbs..?!
Best, Guido
Am 07.04.2010 08:21, schrieb scott.beat...@ap.dynonobel.com:
Vitals:
BES 4.1.6
Domino 8.0.1
I've found 60 users with errors in the domino log. "UnreadMarks::Init -
Failed to find user info note (Entry not found in index 0x0404)" after
some research I've found that the user profile document is missing from the
state database, the user profile document contains the "UnreadMarksTable"
as an attachment.
The only documented fix for this issue is to disable the user, remove their
account from the BES and delete the state DB. Once this has complete you
can recreate the user and re-activate the BB. On the surface this seems OK
however, once I reactivate I get double (duplicated) contacts (note pim
sync is configured to sync to mail file). There are two "desktop"
configurations under contacts..
Any thoughts on how to do this cleanly without sending a "killpill" to the
device.
Regards,
Scott Beattie
Lotus Notes Administrator
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