Ok so now I'm ok with Viviotech again. They're a fine company and sensitive to customers hot buttons. The support guy I spoke to said something that really pressed a button and in my usual hot-blooded fashion I went incandescent. I really should learn to take a deep breath once in a while.
Anyway the result is when I called Viviotech back again after I'd cooled off a bit ( and i sincerely regret I didnt wait to send the above post to CF-TALK ) the same guy had had a think about our previous conversation and took a different tack. We got me set up for managed support and in the mean time he had researched the answer to my problem, and we went on from there. Also, Jordan Michaels the co-owner of Viviotech wanted to talk to me too. I thought he was going to give me a lecture about patience (he'd have been justified ) but no, he was ready to listen and understood my issue entirely. My issue is now resolved, and my anger has gone away. And I'm impressed that no one at Viviotech made any attempt to wiggle their way away from me and onto something else (the standard tactic when you call plenty of other companies) - they stuck with the problem until it was resolved. So i'm having a bit of a roller coaster of a day. Began high in positive energy, went downhill when I coudln't get my first account up and going, then back up again when they dealt with me so well. I'm sure some of you already know I can be a difficult bugger to deal with if you press the wrong buttons, and Viviotech handled it all well. I'm a happy customer. On Tue, Apr 1, 2014 at 11:24 AM, Mike K <afpwebwo...@gmail.com> wrote: > So I signed up with Viviotech - got a VPS. Started setting up my first > hosting space after reading the documentation - had a question about why > I was getting an error message that didnt seem to be covered by the > documentation anywhere. > > Rang Viviotech. > > Got a jerk that told me that since I didn't have managed support, he > wouldn't answer my question, and nor would he tell me where in the > documentation I could find out about the error message. > > That guy should be sacked. > > I understand about paying for support, and I understand they dont provide > 24/7 support for nothing, but I would have thought a new customer might > have been able to at least get a little bit of handholding at first. I > would have thought I'd have been able to get a LITTLE bit of help setting > up my first site so I understand their concepts. > > Cheers > Mike Kear > Windsor, NSW, Australia > Adobe Certified Advanced ColdFusion Developer > AFP Webworks > http://afpwebworks.com > ColdFusion 9 Enterprise, PHP, ASP, ASP.NET hosting from AUD$15/month > -- Cheers Mike Kear Windsor, NSW, Australia Adobe Certified Advanced ColdFusion Developer AFP Webworks http://afpwebworks.com ColdFusion 9 Enterprise, PHP, ASP, ASP.NET hosting from AUD$15/month ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:358251 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-talk/unsubscribe.cfm
