I talked to Customer Service and they said it's a problem they're looking into. Although she didn't say specifically, I got the impression from her that nobody was getting through.
Thanks for checking into it. Dave ----- Original Message ----- From: "Vernon Viehe" <[EMAIL PROTECTED]> To: "CF-Talk" <[EMAIL PROTECTED]> Sent: Thursday, May 30, 2002 12:50 PM Subject: RE: ColdFusion MX / Studio MX now available! I think that's just high traffic, some requests get through, others don't. I'll double check on that for you though. -Vern > -----Original Message----- > From: Dave Hannum [mailto:[EMAIL PROTECTED]] > Sent: Thursday, May 30, 2002 9:29 AM > To: CF-Talk > Subject: Re: ColdFusion MX / Studio MX now available! > > > Vernon, > > Problem is, the link to retrieve your subscription upgrades is down. > > http://dynamic.macromedia.com/bin/MM/software/reg/register.jsp > ?subs=true > > You get a message that says: System Unavilable We apologize for the > inconvenience, the system is currently unavailable. > > So you cannot get your subscription upgrade now. It's been > like that since > yesterday afternoon when the email came out. > > Dave > > > > ----- Original Message ----- > From: "Vernon Viehe" <[EMAIL PROTECTED]> > To: "CF-Talk" <[EMAIL PROTECTED]> > Sent: Thursday, May 30, 2002 12:07 PM > Subject: RE: ColdFusion MX / Studio MX now available! > > > Here's the deal on subscriptions: > > CF server subscription: CFMX is available for immediate download. > > If you are registered with a current/valid subscritpion > serial number, you > should have received an e-mail with instructions outlining > how to d/l CFMX. > The e-mail contains a link and some instructions. When you go > to d/l CFMX as > part of your subscription, you'll have an option for > requesting a backup CD > and documentation at no charge. > > If you have a current/valid subscription and did not receive > this e-mail, > first, be sure you're registered at: > http://dynamic.macromedia.com/bin/MM/software/reg/register.jsp > > Once registered, that will trigger the e-mail to you (not > sure how long it > would take, but I would guess within a day or two). > > If you find that you're already registered with your CF > Server Subscription > number, and have not gotten this e-mail, please contact > Customer Service, > and they'll get you squared away. Keep in mind, we're swamped due to > overwhelming response, but subscription issues do get a > higher priority from > Customer Service. To contact Customer Service about > subscriptions, use this > link: > http://www.macromedia.com/support/email/cscontact?6171=13 > > > CFStudio Subscription: > > Same process as above, but there are a few kinks we're > currently working > out. I anticipate this should all be resolved in the next day or so. > > 1.) The letter that went out erroneously instructed to use > the CF Server > serial number at the supplied link, but you should use CFStudio serial > number. > > 2.) Currently, there's a couple glitches in the online subscription > fulfilment mechanism. Most importantly, the system is > presenting the wrong > bits for d/l (CFServer instead of DWMX & Homesite+) Also, > sometimes the > Studio serial number you're asked to enter isn't correctly recognized. > > Once these issues are resolved and you can successfully fulfill your > subscription online, you'll also be given the option to > receive a backup CD > and documentation at no charge. > > These issues should be resolved shortly, so try again in a > day or two. If > you're still having trouble getting DWMX & HS+ as part of > your CFStudio > subscription, contact Customer Service and they'll quickly help: > http://www.macromedia.com/support/email/cscontact?6171=13 > > I hope this helps! > > Vernon Viehe > Community Manager > Developer Relations > Macromedia, Inc. > Online diary: http://vvmx.blogspot.com/ > > > -----Original Message----- > > From: Jon Hall [mailto:[EMAIL PROTECTED]] > > Sent: Wednesday, May 29, 2002 12:07 PM > > To: CF-Talk > > Subject: Re: ColdFusion MX / Studio MX now available! > > > > > > When do subscription holders get our cd's? > > > > > > ______________________________________________________________________ This list and all House of Fusion resources hosted by CFHosting.com. The place for dependable ColdFusion Hosting. FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Archives: http://www.mail-archive.com/cf-talk@houseoffusion.com/ Unsubscribe: http://www.houseoffusion.com/index.cfm?sidebar=lists
