I too use CFTicket at one of my office sites. It's a mature product
with a complete feature set. Cornfeed has been very responsive with
support. I did quite a bit of research on help desk/trouble ticket
applications before I settled on CFTicket. It's very affordable, and
holds its own against all the PHP applications out there.
When I first installed it, I did some work on the code to make it
function with PostgreSQL and BlueDragon. While I was able to get it
up and running with BlueDragon, I don't recommend it.
--
Joseph Lamoree
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